Principal UX Research leader with 15+ years across Cloud, B2B, B2C, and consumer hardware. Builds evidence-backed strategy that reshapes roadmaps — from foundational frameworks like the Google Docs document taxonomy to AI evaluation methodology at Meta, hardware human factors research at Microsoft, and scalable research enablement programs at Salesforce.
Experience
Mar 2026 — Present
Principal UX Researcher, Data Cloud
Salesforce · Bellevue, WA
Designed and led Salesforce's first PM Research Enablement program, and pioneered AI-based tooling across the research lifecycle for a 5-person team supporting 95+ PMs and 1,000+ engineers.
May 2025 — Dec 2025
Principal UX Researcher, AI Division
Meta · Bellevue, WA
Developed a new conversation-level AI evaluation methodology and a strategic point of view on top AI chatbot use cases informing the 1–3 year roadmap. Role ended in a layoff following an internal restructuring.
Jan 2026 — Feb 2026
Principal UX Researcher (Contractor), Windows AI Division
Microsoft · Redmond, WA
Conducted user studies on AI agentic workflows and authored a white paper establishing AI feature development best practices for UX Researchers.
Nov 2021 — May 2025
Lead UX Researcher, Google Docs
Google · Seattle, WA
Team lead for all of Docs (5 researchers). Built the document type taxonomy that grounds Docs strategy; led research for Docs AI features from 2022 onward, tabs, pageless documents, building blocks, and the first Workspace visual refresh in 8 years.
Nov 2015 — Nov 2021
Senior UX Researcher, Google Cloud Platform
Google · Seattle, WA
Supported product strategy for Istio, Anthos, and GCP Marketplace. Evolved the Critical User Journeys (CUJ) framework for Cloud/B2B contexts and evangelized it to 100+ researchers.
Jan 2015 — Nov 2015
Senior UX Researcher
Zillow · Seattle, WA
Built the user research practice from scratch for the home shopping experience: planning/execution/communication processes, UX benchmarks, and cross-functional partnerships up to C-level.
Jan 2013 — Dec 2014
UX Researcher, Surface (Tablet & Accessories)
Microsoft · Redmond, WA
Lead researcher for the Surface Pro 3/4 and Surface Book pen and digital ink experience. Co-invented two patented technologies; published at CHI 2017.
Aug 2010 — Dec 2012
UX Researcher, Developer Division
Microsoft · Redmond, WA
Led developer UX research across MSDN documentation, Windows 8 APIs, Roslyn, and C++11 — plus early interaction design work on Monaco, which became VS Code.
Oct 2008 — Jul 2010
Independent HCI Researcher / Post-Doctoral Fellow
Riche Design · Oregon State University · Corvallis, OR
Independent research spanning CMC, casual infovis, eco-feedback, and end-user programming; advised graduate students on end-user programming and ML feedback systems at OSU.
Sep 2004 — Dec 2008
PhD Research & Teaching Assistant
Université Paris-Sud (INRIA) · France
PhD research on computer-mediated communication to support aging in place (PeerCare, MarkerClock). Taught HCI and computer science courses as associate lecturer.
Education
2004 – 2008
Ph.D., Human-Computer Interaction
INRIA & Université Paris-Sud, France
2002 – 2003
M.Sc., Information Environments
University of Queensland, Australia
2000 – 2003
M.Sc., Electrical Engineering
Grenoble INP, France
Skills
Research & publications
~877 citations · h-index 11 · i10-index 12 · 16 peer-reviewed publications · 2 patents (5 granted filings). See the full list on the Research & Publications page.